AI for Customers & Teams

ELIA Asistent

Your company knowledge, ready to help. One AI assistant for customer conversations and internal teams, across chat and email.

One Assistant.
Many Ways to Help.

ELIA Asistent turns your company knowledge into answers people can ask for in their own words.

Use your FAQs, documents, website content, and product information to help customers choose, handle everyday requests, and make knowledge easier for your team to find.

The same knowledge supports conversations on your website, WhatsApp, and Telegram, as well as personalised email reply drafts for your team to review and send. Your brand's voice stays consistent across channels.

  • Your knowledge. Answers based on approved company information

  • 24/7 support. Chat in the customer's language

  • A head start. Email replies prepared without writing from scratch

  • A human touch. Complex cases passed to a person with the conversation history

Explore ELIA Asistent
Across Industries

Built Around Your Industry

Different businesses, different questions. ELIA Asistent adapts to your offer, terminology, and processes through the knowledge you provide.

Services & Rentals

Explain service packages, rental conditions, and appointment requirements. Collect the details needed for a booking enquiry or service request, with booking-system integrations for connected workflows.

E-commerce & Retail

Help shoppers compare products, understand delivery and returns, and choose an option that fits their needs. Connect to WooCommerce or Shopify for workflows that need store data.

B2B & Technical Products

Make specifications, manuals, and product catalogues easier to navigate. Help customers shortlist options and give sales and support teams quick access to product knowledge.

Finance, Leasing & Insurance

Help advisers find product parameters, compare conditions, and explain options from approved materials. Your specialists stay responsible for recommendations and decisions.

Everyday Impact

Practical Scenarios for
Customers & Teams

Start where repeated questions take the most time, enquiries arrive incomplete, or useful knowledge is spread across documents.

Customer Support

Answer everyday questions about delivery, payments, returns, or service rules. Gather missing details and pass complex cases to the right person.

Sales Assistance

Ask about needs, budget, and preferences. Explain the differences between products or packages and guide visitors towards an enquiry or purchase.

Enquiries, Reservations & Orders

Turn a conversation into a complete request. Collect dates, contact details, requirements, and notes, then pass them to your team or a connected workflow.

HR & Employee Questions

Help employees find information about benefits, company policies, and internal procedures. Direct sensitive or unclear topics to HR.

Team Onboarding

Give new colleagues a guide to tools, access, approvals, and daily routines. Answer first-week questions from your onboarding documentation.

Internal Product Knowledge

Help sales and account managers find specifications, compare alternatives, and prepare explanations using product sheets, price lists, and sales playbooks.

Connected to Your Business

Start with one useful scenario. Build on the knowledge and systems you already have, then expand as your team's needs grow.

Your Knowledge

Turn the information your team already relies on into practical answers, using sources approved for each audience.

  • FAQs, product sheets, manuals, and company procedures

  • Test real questions before introducing the assistant to customers or colleagues

Your Systems

We can connect the assistant to the tools behind your business, so a conversation leads to a useful next step.

  • CRM, ERP, e-commerce, and booking-system integrations

  • Website and email for customers; Slack or Microsoft Teams for internal workflows

Your Team in Control

People stay involved where their judgement matters. The built-in dashboard keeps conversations and assistant settings in reach.

  • Review email drafts and take over complex conversations with their full context

  • Keep knowledge current and use conversation insights to improve answers

Where could an assistant
help your business?

Tell us about your customers, your team, and the questions they ask. We will help you find the right starting point.

Get in Touch

Explore ELIA Asistent →